Refund Policy

Last Updated: 10th August 2025

 

 

1. Purpose

 

This Refund Policy outlines the circumstances under which Sprouts (“we”, “us”, “our”) may provide a refund for paid services, and the process customers (“you”, “your”) should follow to request one.

 

 

2. Eligibility for Refunds

 

Sprouts offers refunds only in cases where we determine, in our reasonable discretion, that the service provided was materially unsatisfactory.

A service may be considered “materially unsatisfactory” if it:

 

• Significantly failed to meet the scope, description, or agreed objectives outlined before the service commenced

• Contained substantial errors, omissions, or misleading information that materially impacted the value of the service

• Did not reasonably conform to the service standards we represent to our customers

 

 

3. Determination of Refunds

 

• All refund requests are reviewed on a case-by-case basis by the Sprouts management team.

• The decision to issue a refund will be based on an assessment of the feedback and any supporting evidence you provide.

• Sprouts reserves the sole right to determine whether a refund is justified.

• Partial refunds may be issued where part of the service has been delivered satisfactorily.

 

 

4. Exclusions

 

Refunds will not be provided in the following situations:

 

• Dissatisfaction arising from personal preference alone (e.g., “I didn’t like the mentor’s style”) when the service otherwise met agreed standards

• Failure to use or attend the service by the customer without prior notice or valid reason

• Requests made more than 14 calendar days after the completion of the service

• Situations where dissatisfaction results from incomplete or inaccurate information provided by the customer

 

 

5. Refund Request Process

 

To request a refund, you must:

 

1. Submit your request in writing to [Insert Contact Email] with the subject line Refund Request – [Your Name].

2. Provide a detailed explanation of why you believe the service was unsatisfactory.

3. Include any supporting documents, such as copies of correspondence or session notes.

 

We aim to respond to refund requests within 7 working days of receiving them.

 

 

6. Refund Method and Timing

 

• Approved refunds will be processed using the original payment method.

• Refunds will be issued within 14 working days of approval.

• Any transaction or processing fees incurred may be deducted from the refunded amount, unless the refund is due to an error on our part.

 

 

7. Governing Law

 

This Refund Policy is governed by the laws of Singapore. Any disputes arising under or in connection with this policy will be subject to the exclusive jurisdiction of the courts of Singapore.