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Privacy Policy

A legal disclaimer

1. Introduction

 

This privacy notice explains how Sprouts (“we”, “us”, “our”) collects, uses, and protects your personal information. We are committed to safeguarding your privacy in compliance with Singapore’s Personal Data Protection Act (PDPA).

By using our services, you agree to the terms outlined in this Privacy Policy.

 

 

2. Contact Details

 

Email: Sproutsintlteam@gmail.com

Mailing Address: 22 Sin Ming Lane, Singapore 573969

 

 

3. What Information We Collect, Use, and Why

 

We collect or use the following personal information to provide and improve our services:

 

  • Names and contact details

  • Email addresses

  • Payment details (for paid services)

  • Usage data (how you interact with our website and services)

  • Educational background (e.g., target universities, courses)

  • Content submitted for review (e.g., personal statements, CVs)

    We also collect personal information for marketing purposes (with your consent):

  • Names and contact details

  • Communication preferences

    We may collect personal information to comply with legal requirements:

  • Name and contact details

  • Any other information required to meet legal obligations

    For recruitment purposes (e.g., onboarding mentors):

  • Name and contact details

  • Date of birth

  • ID verification (e.g., passport, NRIC)

  • Education and employment history

 

 

4. Lawful Bases for Collection and Use

 

Under the PDPA, we collect and use personal information with your consent, or when required to fulfill contractual obligations, comply with legal requirements, or for legitimate business purposes.

You have the right to withdraw your consent at any time by contacting us.

 

 

5. Where We Get Personal Information From

 

  • Directly from you (e.g., through our website forms, email, or during sessions)

 

 

6. How Long We Keep Your Information

 

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

 

 

7. Who We Share Information With

 

We may share your personal information with:

 

  • Mentors providing services through Sprouts

  • Payment processors for transactions

  • Organisations we are legally required to share information with

    We do not sell your personal information to third parties.

 

 

8. International Data Transfers

 

If we transfer your personal information outside of Singapore, we will ensure it is protected by appropriate safeguards in compliance with the PDPA.

 

 

9. Your Data Protection Rights

 

Under the PDPA, you have the right to:

 

  • Access and request a copy of your personal data

  • Correct or update your personal data

  • Withdraw your consent for data collection or use

  • Request deletion of your personal data, subject to legal or contractual restrictions

    Requests can be made by contacting us using the details above. We will respond within a reasonable timeframe.

 

 

10. How to Complain

 

If you have concerns about how we handle your personal data, please contact us first.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore.

Website: https://www.pdpc.gov.sg

Phone: +65 6377 3131

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